Refund policy

RETURN AND REFUND POLICY

Due to the nature of our cosmetic and skincare products, we do not accept returns of products that have been opened, unsealed, used, or tested after delivery for health and hygiene reasons.

For sealed and unopened products, customers in the European Union may have a statutory 14-day right of withdrawal where applicable by law.

If a product is defective, damaged, incorrect, or otherwise does not conform to the order, please contact us with your order number and photographs of the product and packaging. We will handle the matter in accordance with applicable consumer protection laws.

Refunds for eligible returns will be processed using the original payment method.

For return or refund enquiries, please contact us through the contact details provided on our website.